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"Alcohol Detoxification"

About: Dame Carol Detoxification Service

(as a service user),

During my stay at Dame Carol Detoxification unit, I have got better both physically and mentally.  My mind is much clearer, I am a little bit sad but I am getting there. I just want to be happy again and be a part of society. 

Before I isolated myself by drinking alcohol every day, now I want to be part of the community and know about the world. This has helped me at the Detox centre by mixing with other patients.   

I am no longer getting the shakes which I really appreciate.  I am no longer sweating either. I really appreciate the treatment given to me. I really like the staff, they are all wonderful and caring.  It is nice to see smiles and that people care. Most importantly, I wasn't judged, as I had an illness. 

 

One nurse could be more positive because they came across negative sometimes.  All the other staff are smiley, all ways happy to see us and can't do enough for us. 
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Responses

Response from Steven Ellis, Service Manager, Dame Carol Detoxification Service, Inclusion 2 years ago
Steven Ellis
Service Manager, Dame Carol Detoxification Service,
Inclusion
Submitted on 10/05/2023 at 09:58
Published on Care Opinion at 09:58


picture of Steven Ellis

Hello; John77

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

The team endeavour to always ensure your stay here is as comfortable, with a happy environment and plenty of care given.

We are sorry to hear that one of the nurses didn't quite meet this standard and this will be addressed.

We're thankful for your feedback, I shall pass on your kind words on to the team and we wish you all the best for the future.

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