"Rude Receptionist "

About: Shepton Mallet Community Hospital Shepton Mallet Community Hospital Shepton Mallet BA4 4PG

Posted via nhs.uk 2 years ago

Attended The Community Hospital this Sunday evening to be greeted by the Receptionist on duty to be told that I could only been seen with an appointment by calling 111 even though the website states that you can turn up and been seen.
The receptionist was quite abrupt when I approached her again with more questions as I was left very confused by our first meeting.
The whole experience was very upsetting and I came away from there feeling very confused and frustrated and left in tremendous pain as I was unseen and untreated.

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Alison Wootton

Director of Patient Care and Deputy Chief Nurse,

Somerset NHS Foundation Trust

Submitted on 14/04/2023 at 09:41

Published on Care Opinion at 09:41

I am really sorry about this experience, I will review this with the team and try and improve our communication both on the website and from the team.
Thank you for your feedback.

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Emma Davey

Director of Patient Experience and Engagement,

Somerset NHS Foundation Trust

Submitted on 24/04/2023 at 14:44

Published on Care Opinion at 15:07

Hello there,
What a difficult experience you had - I am really sorry to hear of this, not at all what we would have wanted for you when you were in need of our support. We have made an immediate change on our website so it is clear what you can expect from the services at Shepton Mallet - we are grateful that you have let us know that this wasn't right on our website.
Alison (our Deputy Chief Nurse) has already responded to let you know that importantly we will also be following up with our clinical team.
I do hope that you are now feeling better and I am sorry that we were not able to provide you with the help you needed at the time.

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