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Kindness, confidence and competence

Posted By PatientNov21

"Kindness, confidence and competence"

About: Aberdeen Royal Infirmary / Breast Services

(as a service user),

After a very difficult and incredibly painful start to breastfeeding, involving cracked nipples, blocked ducts, mastitis and an abscess, no real progress was made until I was seen at the breast clinic. Their kindness, confidence and competence meant that after two weeks of seeing them, all issues had almost resolved and I am now continuing to breastfeed pain-free. From the moment I was welcomed at reception, to the healthcare support workers, nurses and medical staff, everyone was so kind and supportive.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian nearly 2 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 29/06/2023 at 12:43
Published on Care Opinion at 12:43

picture of Kirsten Dickson

Dear PatientNov21

Thank you very much for your kind words for the teams who helped you through to a successful breastfeeding journey. Well done to you for persevering. (I know from personal experience how easy it can be to give up).

I have shared this with both the breast clinic and the infant feeding teams as we couldn’t make up our minds which you had visited. Positive feedback has such a big influence on staff morale all and we love hearing back from happy patients.

I hope you and your wee one are keeping well.

Take care,

Kirsten

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