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Patient, kind and efficient

Posted By Blossom1010

"Patient, kind and efficient"

About: North Devon District Hospital / Radiology (X-ray)

(as a service user),

I was chasing up an appointment because my cancer has grown. Debbie was really patient, kind and efficient. She managed to get me booked in for the appropriate scans. The NHS is such a big beast that it relies on people like Debbie to go above and beyond to bust through the system and make it work. Thank you.

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Responses

Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 13 months ago
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 06/04/2023 at 15:06
Published on Care Opinion at 15:06

picture of Gill Kite

Dear Blossom1010,

Thank you for taking the time to leave positive feedback of your recent experience. I'm sorry to hear that your cancer has grown, it must be a worrying time for you.

I'm glad that Debbie was able to help and make sure that you were booked in for your scans; our admin team work so hard to accommodate all of our patients especially while we unfortunately have such long waiting lists; they often go above and beyond which is commendable.

I will pass on your kind feedback to Debbie and also her manager, to make sure they see it; I'm sure Debbie will be very pleased to receive it.

Kind regards

Gill

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