"Making appointment with call centre"

About: Barton House Group Practice Barton House Group Practice Stoke Newington N16 9JT

Posted by Patsyxxx (as a carer), 2 years ago

I found call center staff very helpful but unfotunately they couldn't put me through to who I wished to speak to. Secondly if you received a miss call from Barton House its unable to trace from whom its from. The waiting time can extremely long by phone if not contacting via online.

Do you have a similar story to tell?

Responses

Vytautas Kazinavicius

Medical Administrator, Admin,

Barton House Group Practice

Submitted on 24/04/2023 at 14:37

Published on Care Opinion at 14:37

Thank you for taking your time to leave a comment. All feedback is much appreciated. We are constantly updating and improving the new booking system to accommodate as many patients as possible. Although, there is no perfect system, nor one that can satisfy every patient's wish but we've already seen a tremendous improvement at greatly reducing the waiting time to get an appointment, especially if it's urgent, compared to the old system, when you had to call at 8AM and then potentially wait over an hour on the line just to be told all appointment of the day are now gone. We always recommend patients who are able to fill out the form, to do just that, rather than call, so that those who are unable to fill out the forms themselves, can call and get help that they need.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Vytautas Kazinavicius

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Making appointment with call centre

"Making appointment with call centre"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k