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Poor practices and poor practice

Story from nhs.uk

"Poor practices and poor practice"

About: Boroughbury Medical Centre

1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data.

2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency

3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp

4. Just poor service in general based on points 1 -3

It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients

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Responses

Response from Boroughbury Medical Centre 2 years ago
Boroughbury Medical Centre

Submitted on 20/04/2023 at 09:41
Published on nhs.uk on 21/04/2023 at 16:11

Dear Matthew

We would like to take this opportunity to thank you for your feedback and apologise if you feel our service has not met your requirements.

We have clear policies and processes for all our staff to ensure that we get the right patient to to the right clinician at the right time. We provide face to face appointments based on clinical need . We are constantly reviewing our access and capacity model and working to address the challenges of health inequalities in our practice. We remain committed to providing high standards of care for our patients despite the challenges and constraints General Practice faces.

If you would like to discuss this matter further please do not hesitate to contact the practice Management Team to discuss further.

Once again, thank you for contacting Boroughbury Medical Centre and for providing your feedback.

Boroughbury Medical Centre

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