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"Poor Discharge and Treatment"

About: Eastbourne District General Hospital / General medicine

(as a relative),

My dad unfortunately was rushed in to be treated for a TIA on Thursday however this wasn't diagnosed until the Saturday, after much back and forth over what he was being treated for and the MRI results. From the start his treatment plan and notes were wrong due to assumptions about his condition. It wasn't until we're were finally able to see a doctor on Saturday to go through everything that the scan was looked at properly and a correct diagnosis was made. 

He was told he was being discharged on Monday yet came home without a treatment plan, tablets to prevent a further TIA or stroke in the future and wrong and missing notes on his discharge papers even though amendments were made on the Saturday. 

Eastbourne DGH have said they will correct this with the doctor however they are doing this through a doctor that hasn't treated or assessed him.

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Responses

Response from Carly Driver, Deputy Patient Experience Manager, East Sussex Healthcare NHS Trust 10 months ago
Carly Driver
Deputy Patient Experience Manager,
East Sussex Healthcare NHS Trust
Submitted on 30/06/2023 at 12:36
Published on Care Opinion at 12:40


Thank you for taking the time to leave us feedback about your father's emergency admission to Eastbourne District General Hospital.

We realise this will have been worrying time for your family and are sorry to learn that there was a delay in your father's diagnosis coupled with a lack of treatment plan on his discharge.

Please accept our sincere apologies for your father's disappointing experience, which is not to the standard we aspire to provide.

If you would like to discuss your father's admission and treatment further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net

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