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Top marks for treatment

Posted By Promenader

"Top marks for treatment"

About: University Hospital Hairmyres / Emergency Department University Hospital Wishaw / Trauma & orthopaedics

(as the patient),

I fell and fractured my wrist last Thursday. Treated at Hairmyres A&E dept where my wrist was manipulated under sedation. Staff were very informative and reassuring- top marks. 

Received a call to have surgery at the trauma day clinic Wishaw. Op took place yesterday ( Sunday). Again, very attentive staff who took time to explain the procedure and offer reassurance. Personal approach was greatly appreciated. Again, top marks.

Pain relief is effective. Hoping for a positive outcome at my follow up appt in two weeks. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2023 at 14:01
Published on Care Opinion at 14:01

picture of Jennifer Montgomery

Dear Promenader,

Thank you for taking the time to feedback to us about your recent experience at University Hospitals Hairmyres and Wishaw.

It can be a worrying time attending hospital for treatment following an injury, I am delighted our friendly team put you at ease and ensured you were fully informed. Your positive feedback and thanks will give the teams a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well and your follow up appointment goes well.

Kind regards,

Jenni

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