This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Support and confidence in the NHS"

About: University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as a relative),

My Mother was admitted to Ward 12 at Hairmyres Hospital on Wednesday 22nd March 2023 due to ongoing respiratory issues & lung infection.

I would like to take this opportunity to thank all the Nurses who took time to ensure my Mother was comfortable, had access to her nebuliser and attended to her when she required support, drinks and at times just to offer reassurance.

I would like to extend my thanks to all the staff though two Nurses in particular - Nurse Fiona and Nurse Nicole who supported my Mother and both my Sister and I with providing updates in terms of treatment, availability and updates from the Doctors/Consultant and providing a confidence with my Mother that made her feel at ease within the Ward.

Without Nursing staff that provide this level of attentive care our NHS would not be held in as high regards.

My Mother is now Home after period of 11 nights in Hairmyres. She has received appropriate treatment, medications and ongoing support. Hopefully through time she will be able to remain at home with medication plan and live her life as independent as possible!

Thanks again for the support and confidence we have in the NHS! :)

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 13 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2023 at 13:51
Published on Care Opinion at 13:51


picture of Jennifer Montgomery

Dear Andyqc73,

Thank you so much for sharing your experience of the respiratory ward at University Hospital Hairmyres.

I am glad your mother has recovered well and I am so pleased to hear that you and your sister were kept well informed by Fiona and Nicole and that your mother was well looked after by them and the rest of their team. It is a great boost to staff to receive such lovely words and I would be delighted to feed this back to them.

Kind regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k