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Care Opinion

Excellent service

Posted By GOW5

"Excellent service"

About: General practices in Greater Glasgow & Clyde

(as the patient),

I would just like to thank Butterbiggens Medical Centre for the excellent service I have received this week. Phoned Monday morning, triaged, call back from GP and seen that morning. Felt I was listened to in my appt and given a comprehensive examination of concerns with advice of what the plan was. Have since had phone calls from GP updating me on plan. GP had professional yet friendly in manner and made me feel valued as a patient.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 13 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2023 at 17:36
Published on Care Opinion at 17:36

picture of Jennifer Montgomery

Dear GOW5,

Thank you for sharing your story on Care Opinion.

I am pleased to hear you that you received quick and efficient service in getting treatment from Butterbiggens Medical Centre.

GP’s are independent contractors and are responsible for investigating and responding to any feedback about their service, sadly they are not registered to respond directly to feedback through Care Opinion.

I will be more than happy to pass on your thanks and kind words.

Kind Regards,

Jenni

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Update posted by GOW5 (the patient)

Thank you for advising. This GP practice is in Glasgow.

Response from Care Opinion 13 months ago
Care Opinion

Submitted on 03/04/2023 at 15:47
Published on Care Opinion at 16:06

Good afternoon Gow5,

I hope that you are well and it's lovely to read about your great experience with your GP practice. Thank you for advising us that the practice is based in Glasgow, not Lanarkshire as we had originally tagged.

We have now amended the service and advised NHS Greater Glasgow and Clyde of your story. Please accept my apologies for any inconvenience.

Take best care,

Danielle

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Update posted by GOW5 (the patient)

Thank you ☺

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 13 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 11/04/2023 at 12:15
Published on Care Opinion at 12:15

picture of Kevin Torbet

Dear GOW5

Thank you so much for taking the time to leave us such lovely feedback in regards to your experience of attending Butterbiggens Medical Centre.

I would like to start by apologising for the length of time this has taken to respond to you.

I was glad to hear you had such a pleasant experience from start to finish, from being triaged and receiving an initial call back from the Centre, to being seen by the staff that very morning.

I was happy to hear the staff took the time to listen to any concerns you may have had and performed a thorough examination to put your mind at ease.

I have passed on your thanks to the staff who I'm sure will be touched to hear you were happy with the care and treatment provided to you.

Kind regards

Kevin

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Update posted by GOW5 (the patient)

Thank you

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