"Very poor service"

I've been under the Adult Mental Health Team in Oxford for about a year now and consequently my mental health has significantly deteriorated. I get no support from the team, I have rung them in crisis a few times and been told the 'team coordinator' will ring me back but they never do. I had a care coordinator who wasn't very good, only stayed a few months and I only saw them three times,  and they would only stay for 15 minutes. I have a consultant psychiatrist who I rarely see who I find insensitive and doesn't treat me like a human being. I have called and emailed in desperation for help but they don't reply or get back to you.  I find them very uncaring.

I understand there are not enough staff and staff retention is very bad but they have totally forgotten how to treat the patients under them. I don't know what the point of the service is as they offer me nothing. I have been asking for help now for months and months but it just goes unheard. No-one calls you back or responds to an email. I have no idea how I am ever going to get any better without any support. I feel really let down by this service. I feel like I'm at my wits end with this team.