Text size

Theme

Language

"Atrocious hospital treatment"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

Extremely unhappy with the service I received in my visit to Pilgrim Hospital on Friday.

I was given a letter by my GP to attend SDEC.  One staff member I found  incredibly rude in SDEC. I could hear a conversation about me whilst in another room saying that I should not be admitted as I only had pain. This was not only unprofessional, but also extremely upsetting as and I could hear the derogatory conversation about me whilst in another room

The main doctor went home, and I saw another doctor (I was the only patient left in the room). They had not read my notes prior to seeing me and performed an abdominal exam whilst I was sat in a chair!

I was taken to a ward finally at 6:00pm and did not see a doctor again until 2:00 pm the next day (I did have a ultrasound at 10:30am the next day) however I was never kept informed about anything. 

When I saw the Doctor on the ward, they again performed an abdominal examination whilst I was sat up in the chair - how can you feel somebody’s abdomen correctly like that?  They informed me that I could go home. When I explained that my pain was extremely bad in my abdomen and back, they just told me to take painkillers and had the audacity to roll their eyes at me.   They told me to come back in 3 weeks when I have an outpatient appointment.

I was made to feel as though I was wasting everybody's time. In my whole life I have only been in A&E once before and this time went due to 111 and GP advice. I am in constant pain which is impacting on my life and my treatment was atrocious.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nichola Lowe, Senior Sister, SDEC, ULHT 2 years ago
Nichola Lowe
Senior Sister, SDEC,
ULHT
Submitted on 03/04/2023 at 10:05
Published on Care Opinion at 10:05


Dear Maisie01

We are sorry that you are unhappy with your experience in SDEC. If you wish, please contact PALS on 01205 445689 or email PALS@ulh.nhs.uk so that we can look into your time with us further.

Kind regards,

Nikki Lowe

Senior Sister

SDEC Boston & Lincoln.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k