"Lost Referral"

I had a letter in the post for the Neuro department for nerve testing at the QE hospital, it confirmed an appointment date and time, & I received a phone call the day before to check I was attending.

Upon arrival I booked in, took a seat there was called the the Neuro area. I was informed they didn't know why I was there, even though I had an appointment booked.  They couldn't find any referral as to what I needed doing.  I explained who had referred me and why, but was informed without the referral they couldn't do anything. I then waited over 1 hour and 30 min after my appointment time to be informed I had to go back to the consultant who referred me and ask them to re-refer me over. I informed I wasn't happy with this.

I tried calling the medical secretary of the consultant but they were off. I then realised I had a copy of the referral at home, so asked for a photo from a family member at home to be sent to me which it was.  The consultant was shocked when I showed them, asked where I had got it from; I informed them this was what you received to be able to book this appointment in.

I was disgusted by the treatment I received from the department. How can you lose a referral letter, can I ask where has my personal confidential information gone as they no longer had it?

The whole treatment was awful, not impressed.  This is the first time I have ever been to the QE, and sadly I have to return but I have lost all confidence I them now to deliver the correct treatment plan for me.