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"Fetal Assessment Unit Altnagelvin"

About: Altnagelvin Area Hospital / Maternity care

(as a service user),

I had some worrying symptoms in the 24th week of pregnancy and contacted FAU in Altnagelvin and got triaged by Alex and Jennifer who were fantastic, so reassuring and empathetic. When I attended I met Aine, who was brilliant. She tested me and baby thoroughly, with care and reassurance. I needed input from the gynecology team and the Dr I met (i'm sorry I missed their name) was also very thorough and gave me full reassurance that my baby was healthy.

In a very stressful time the midwifery team were amazing, when hospital services are under extreme pressure both with demand and staffing issues they conducted themselves with immense compassion and empathy and I left feeling fully reassured about my health and the health of my baby, and felt that I did the right thing to attend. It was a really positive experience in a stressful and worrying time and I can't compliment the full team enough. They apologised for the wait which was completely unnecessary as I was seen swiftly. Thank you so much for your care and attention in a stressful time, it means so much. Please pass this on to the team. 

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Responses

Response from Sharon Woods, Ward Manager Ward 45/ Foetal Altnagelvin Hospital, Women & Children Maternity Services, WHSCT 13 months ago
Sharon Woods
Ward Manager Ward 45/ Foetal Altnagelvin Hospital, Women & Children Maternity Services,
WHSCT
Submitted on 03/04/2023 at 14:02
Published on Care Opinion at 15:27


Hi Rmack91

Thank you for taking the time to tell us about your experience in Altnagelvin Fetal Assessment Unit, we are all so pleased that you had such a positive experience when you had concerns about your pregnancy and we are pleased all was well with your baby and you left feeling very reassured. I have passed on your lovely comments to all staff involved who are delighted with your comments. Please remember we are available at any time if you have any other concerns or queries. Wishing you well for the remainder of your pregnancy.

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