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Staff attitude

Posted By PandaEyes

"Staff attitude"

About: St Georges Hospital Site (Morpeth)

(as a service user),

A member of staff on Alnmouth Ward, St George’s Park, Morpeth said it wouldnt bother them  if I died.

I was extremely angry with them.  They were not truthful consistently about the whole event, and because I have mental health problems they believe their side of the story.

Another member of staff corroborated the story. They have both not told the truth.. The staff on Alnmouth Ward are abusive in their behaviour and neglectful. How the CQC gives it an ‘outstanding’ award is beyond me.

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Responses

Response from Paul Sams, Feedback and Outcomes Lead, Commissioning & Quality Assurance Team, Cumbria, Nirthumberland, Tyne and Wear NHS Foundation Trust 2 years ago
Paul Sams
Feedback and Outcomes Lead, Commissioning & Quality Assurance Team,
Cumbria, Nirthumberland, Tyne and Wear NHS Foundation Trust

I look after all things feedback and outcomes. Working towards everyone knowing they can feedback and explaining what we do with that feedback.

Submitted on 03/04/2023 at 11:35
Published on Care Opinion at 13:07

picture of Paul Sams

Rachel - Acting Ward Manager has offered the following response:

“Thank you for taking the time to provide this feedback. I am sorry to hear that you have had a very difficult experience on Alnmouth ward.

I acknowledge that the feedback you have provided does not represent the values and standards that the ward/trust aims to provide. I apologise that you felt staff to be abusive, neglectful and lack transparency.

As a ward we strive to provide the best care possible and are saddened to hear that this was not your experience. All concerns raised within your feedback will be discussed with the team, investigated and there will be improvements made through supervision, meetings, training and audits.

Please contact the St George’s site if you wish to discuss this matter further – 01670 501700. You can also contact the trust complaints department line on: 0191 245 6672 to submit a formal complaint.”

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