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The Doctor was fantastic at her job!

Posted By vaeng

"The Doctor was fantastic at her job!"

About: Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b)

(as a parent/guardian),

My son , attended the ENT department at Queen Elizabeth University Hospital, after he had broken his nose and required it to be reset.

We would like to thank the Doctor at the ENT department,  who helped with my son. She was friendly, approachable, made my son feel at ease and was fantastic at her job!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 13 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 30/03/2023 at 15:52
Published on Care Opinion at 15:52

picture of Kevin Torbet

Dear vaeng

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear your son had to attend the ENT Department of the Queen Elizabeth University Hospital, after he had broken his nose.

It was great to hear how the doctor made your son feel welcome in the department and showed a compassionate and friendly manner throughout his stay. This must have been a massive relief to you both.

I will be sure to pass on your feedback to the team who I'm sure will be touched to hear you and your son had such a pleasant experience while attending the department.

I hope your son is feeling better and recovering well back at home.

Kind regards

Kevin

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Response from Mandy Meechan, Chief Nurse, Paediatrics, Royal Hospital for Children 13 months ago
Mandy Meechan
Chief Nurse, Paediatrics,
Royal Hospital for Children

Submitted on 31/03/2023 at 11:33
Published on Care Opinion at 11:33

Dear Vaeng,

Thank you for your lovely feedback re your recent visit to our hospital with your son who had broken his nose and I hope he is recovering well.

To read how the ENT doctor made you both feel at ease during your visit, was approachable and friendly was great to read. I am sure the doctor will be delighted on the feedback of your recent experience whilst in their care and we will share your post with them.

Kind Regards

Mandy

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