Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Wait for Urgent Appointment - no support

Posted By Psicocat

"Wait for Urgent Appointment - no support"

About: Hull Royal Infirmary / Neurosurgery

(as a service user),

I am waiting for an urgent neurosurgery appointment. Got through on number given after 45 minutes. Can't give me an update as they don't have that info. Transferred to another number 10 minutes later to be asked why I'm ringing that number! Explained I was transferred. Was told they can't help me, but amounts for urgent are about a month wait. Its been 7 weeks now. Was told it could be August, they can't tell me more.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust 2 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust

Submitted on 30/03/2023 at 16:47
Published on Care Opinion at 16:47

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience trying to reach the neurosurgery department and your continued wait for an appointment.

We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k