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"More harm than good"

About: Let's Talk Well Being Nottingham and Nottinghamshire

(as a service user),

I’m sorry to say that my whole experience with Let’s Talk Wellbeing Nottingham has been the very opposite of the help I’d sought. Rather than leaving me feeling listened to, with the mechanisms to ease my symptoms, the therapist accentuated the problem.

I ended my run of sessions more unwell than when they began (which, was many months after being almost in crisis). I found the therapist  to have little warmth, would say one thing one week and then deny that they had said so the next (which was unhelpful given that I had been in an emotionally abusive relationship where my partner had also done this very maddening thing).

Their notes were inaccurate and they spent much of each session just feeding these back to me (which I know is necessary in review sessions). This recounting of all the painful feelings (with inaccuracies - despite corrections from me) and little in the way of helpful therapy just led to feelings of the negative notes  being affirmed in my head rather than challenged.

I felt very much like I was just a name on a checklist for the day and because I didn’t fit neatly into the criteria that they wanted to work to, I felt like I was a problem that they wanted to be rid of, rather than a human in pain who needed help. My discharge notes were also inaccurate/false, but I was left so drained that I never challenged them. 

There’s so much more than the above which I could add about this awful experience. 

In short, it’s had an ongoing negative impact. In addition to the original issues which still persist.

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Responses

Response from Claire Thompson, Operational Manager, IAPT, Nottinghamshire Healthcare NHS Trust 13 months ago
Claire Thompson
Operational Manager, IAPT,
Nottinghamshire Healthcare NHS Trust
Submitted on 24/03/2023 at 11:19
Published on Care Opinion at 12:07


Dear Pushing Forward

Thank you for your honest feedback, I am sorry to hear that you have not had a positive experience with the service and came away feeling worse than you did at the start.

I would normally ask you to contact me to discuss your concerns and then we could look at allocating you a different therapist to review your case and provide therapy, however Lets Talk Wellbeing is due to close next week so unfortunately this is not an option.

There is a new service being launched locally on 1st April 2023 that may be able to help you. It is called Nottinghamshire Talking Therapies and will be provided by an organisation called Vita Health Group. Their telephone number which will be manned from Monday 3rd April 2023 is 0333 188 1060.

Please get back to me if you require anything further

Kind Regards

Claire Thompson

Operational Manager

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