"A&E department in very poor state."

I visited the A&E department recently and was there for 9 hours with head injury. I feel there is much more that could be done here and don’t normally complain but feel this needs to be looked at. Firstly I feel the size of the seating area is just not adequate and people with injuries and sickness in some cases had no space to sit or even stand. This isn’t a big area and in my opinion needs to be expanded urgently for the amount of people that visit. I was also shocked to see that there wasn’t any windows that could be opened. It was very stuffy in there and I feel the windows should remain open to keep it cool and ventilated. There are lots of people in a close space and this isn’t good for spreading germs with no fresh air. The TV screens in there are not updated or even on in some cases which again when waiting for hours isn’t ideal. I appreciate the department is under pressure but feel these things could be improved quite simply. The wait time again isn’t acceptable.. as an emergency there is no way you should be waiting 9 hours. 111 sends most people here and needs to be reviewed. More staff should be put into this area to improve waiting times and organisation. My next issue is I feel that when you are being called it’s not very loud or clear. Sometimes people are speaking with masks on and older people miss there name being called which again delays time. I think a sign on the wall should be used and a loud speaker system when calling for patients. This area needs serious attention in my opinion and I hope my feedback can be used to improve this department and peoples experience. I wouldn’t advise going here if I am honest as you won’t be seen for hours. I also think there needs to be more toilets and cleaning stations available as again germs in this area could spread quickly. I don’t like complaining but I feel this is something that needs to be looked at for peoples health and safety. I am a young person and found this experience very stressful and this shouldn’t be the case when you are not well. To make it worse I then had to pay for parking on exit. Again not a great feeling when overall service wasn’t great.