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"Good care experience, safe environment"

About: General practices in Lanarkshire

(as a service user),

I attended Hunter Health Centre for bloods this morning. 

Karen was the phlebotomist assigned. When I enquired what bloods were being taken, thinking it was for 2 tests, she advised it was for much more and went through everything being screened and what it was for. She had good knowledge, a nice manner and was very efficient.

I was pleased to see the majority of visitors wearing masks but surprised that many of the staff who were walking through the reception area were unmasked. 

The ventilation in reception was good (below 600ppm) and it was the first time I’ve heard the ventilation system  running when I’ve attended. 

The ventilation in the room was also good (below800ppm) with the window shut.

This has been the best ventilated NHS space I’ve used so far.  

Is the building being monitored to maintain safe CO2 levels regularly? 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/03/2023 at 17:15
Published on Care Opinion at 17:15


picture of Jennifer Montgomery

Dear Cawood923,

Thank you for sharing your story on Care Opinion.

I am pleased to hear you that Karen was well informed and explained things well all leading to your positive experience.

GP’s are independent contractors and are responsible for investigating and responding to any feedback about their service, sadly they are not registered to respond directly to feedback through Care Opinion. Unfortunately I am unable to advise on CO2 levels within the practice, but if this is information you would like then could I please ask that you contact the practice manager who will be able to help further.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Cawood923 (a service user)

Hi Jenni

The story was regarding hunter health service specifically.

Thank you for the information regarding the GP service.

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