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"To thank all the amazing Nurses and Doctors who helped me get my dad back."

About: University Hospital Monklands / Medicine for the Older Adult (Wards 14,20,22) Wester Moffat Hospital

(as a carer),

My dad who is 90 in March, in January, he had an infection which led him to experience a Delirium and was initially admitted to UHM for a while but as  this was my dad's third delirium, it wasn't really getting any better and they then moved him to Wester Moffat Hospital. 

Can I just say the care and attention that my dad received was second to none. All the Nurses who are extremely busy in the Heather Ward, always made time to speak to me, updating me on my dad's progress and I never felt that I was annoying them or that they did not have time.  He was always clean and changed every day. Because of their care and attention my dad received, he is getting home, which I am delighted about and I personally would like to thank all the amazing Nurses and Doctors who helped me get my dad back. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/03/2023 at 17:46
Published on Care Opinion at 17:46


picture of Jennifer Montgomery

Dear delsk86,

Thank you for your feedback on your recent experience in the Heather Ward at Wester Moffat Hospital.

I am delighted you experienced and witnessed the extraordinary care our busy teams aim to deliver every day and that you have regularly been updated on your dads progress. It is great encouragement for staff to be recognised and feel valued. It will be a pleasure to share your feedback and thanks with the team.

I hope your dad is recovering well at home.

Kind Regards,

Jenni

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