"Poor Service, don't keep track of patients issues "

I raised a concern about a bacteria that my partner caught and requested a test for myself. This was in January, got the tests, sent them back and never heard a word since. I called the doctor again in February and asked them to find what is going on and why no one knows anything about the results. She didn't even know which company sent those tests and blamed the royal mail for the delays... Today 21st March, no one has contacted me for the results. There's nothing in the NHS app regarding the results either. This shows how little they care about you! Very disappointing!