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"Thank goodness for QMC STU department"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

I came to A&E in intense pain after a week of going back and forth to the GP to be told to ‘wait and see’ if my issue was going to get worse. The moment I booked in to A&E I was reassured I was in the right place and the nurses were sympathetic to my situation. Based on the current pressure on the NHS I wasn’t sure if A&E was the right place but it definitely was. I was triaged quickly and within 2 hours was being sent to the surgical ward. Once on the surgical ward, there was some waiting around to be seen but all the staff were incredibly friendly. Once I met with the surgeon, she explained the surgery and was so reassuring and wonderful. I was then admitted to the ward where the nurses continued to be so lovely and caring. Having had a week of GP’s not being particularly ‘caring’ these interactions were so heart warming. I was taken to surgery at 8:30 that evening. When in surgery, the team were so upbeat, chatty and put me at ease and answered any of my concerns. I was then discharged by midday the next day so within 24 hours the teams had resolved my issue and got me on the road to recovery! I’m just so grateful for all the member I interacted with, they were all an absolute assets to QMC and I cannot praise them enough!

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Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 2 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 23/03/2023 at 11:08
Published on nhs.uk at 16:36


Dear Patient

Thank you so much for getting in touch and sharing your experience.

It sounds like you most definitely were in the right place and I am so pleased to hear that you surgery went well. I will pass this comment on to the matron of A&E and also to the surgical team who will be very pleased to hear you felt so well cared for and will cascade this to their teams.

I would like to take his opportunity to wish you a speedy recovery after your surgery.

Best wishes

Kelly Morley – Patient experience officer

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