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"Mum's admission for heart attack"

About: Dr Gray's Hospital / Cardiology (Heart Conditions) Dr Gray's Hospital / Emergency Medicine

(as a carer),

My mum was admitted to Dr Gray's in Elgin in January for a suspected heart attack after suffering chest and shoulder pains and tingling down her left arm.

She was in the CDU off A&E for 5 days undergoing tests before being transferred to ARI for treatment.
The staff in A&E and CDU were all very caring and helpful despite how busy they were every day. The service was extremely swamped during this time with people on beds in the corridors of A&E and also my mum and another patient both in CDU several days awaiting transfer to the ARI by ambulance.

Overall, my mum and family thought the nurses and doctors were brilliant considering the conditions they were working in, they remained upbeat despite being obviously overworked and over stretched. 

She was also pleasantly surprised by the quality and selection of food available to patients.

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Responses

Response from Louise Pearson, Unit Operational Manager, Women & Children's Services, Dr Gray's, NHS Grampian 13 months ago
Louise Pearson
Unit Operational Manager, Women & Children's Services, Dr Gray's,
NHS Grampian
Submitted on 22/03/2023 at 14:21
Published on Care Opinion at 14:21


picture of Louise Pearson

Dear Quine's Gone Walking,

Thank you for taking the time to share your mum's and family's experience of care at Dr Gray's. This winter has certainly been incredibly challenging for our team in A&E and I'm grateful to hear that your experience was a positive one, despite the busyness of the department. I'm sure the A&E team will be equally delighted to know how brilliant you feel they are.

I am sorry for the delay in your mum's transfer to ARI, thank you for your patience & understanding and wish her all the very best for her recovery.

Kindest regards,

Louise

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