Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The staff have been brilliant

Posted By Decde74

"The staff have been brilliant"

About: Craigavon Area Hospital / 4 South Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I arrived here nearly 2 weeks ago via an ambulance. It took around 30 minutes to arrive and the paramedics on scene were brilliant. I spent nearly a day in the emergency department in a cubicle before I was brought up to the ward.

The staff have been brilliant and have been providing me with good feedback and updates too. 

The food has been very good and the variety on offer is very good too.

I am comfortable here too and the facilities are great.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 22/03/2023 at 15:58
Published on Care Opinion at 15:58

picture of Ruairi Cummings

Good afternoon

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to hear of the quick response time of the clinicians who attended to the call and administered first aid, allowing for a sense of ease to be brought to the situation. As an organisation we are committed to consistently show compassion, professionalism and respect for the patients we care for and it is very much encouraging for this to be highlighted within your story.

I wish you a speedy recovery

Best wishes

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 years ago
Southern Health and Social Care Trust

Submitted on 23/03/2023 at 13:32
Published on Care Opinion at 13:32

Thank you for posting about your experience in Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food to the Catering Team.

I wish you a speedy recovery.

Response from Fionntan Murray, Charge Nurse 1 west ENT/Urology, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 years ago
Fionntan Murray
Charge Nurse 1 west ENT/Urology, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

I am a Deputy charge nurse in Urology and ENT

Submitted on 24/03/2023 at 17:23
Published on Care Opinion on 27/03/2023 at 09:29

thank you for taking the time to provide feedback on your experience. I am very happy that you had a pleasant experience on 4 south and that the ward staff kept you well informed about your on your care.

wishing you all the very best on your continued recovery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k