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Excellent Care

Posted By Missyscott

"Excellent Care"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a service user),

I was in a car accident earlier this year with my newborn baby. 

An ambulance arrived very quickly. 

The paramedics and student paramedic were caring, compassionate and absolutely fantastic. I was hysterical given what had just happened.  They calmed me down and even managed to make me laugh. Sandy and I can’t remember the others names.

Once we arrived in A&E we were greeted by Dr Naomi who was thorough, caring and put me at ease. 

Thankfully we were both okay, par from whiplash. 

Thank you 🙏 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 20/03/2023 at 15:05
Published on Care Opinion at 15:05

Dear Missyscott

Thank you for sharing your story. It must have been a very frightening time for you and I am glad to hear that you and your baby were relatively unscathed.

If you would like me to identify the ambulance crew that attended and pass on your thanks may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, the date and rough address we attended.

Kindest regards

David

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 20/03/2023 at 15:06
Published on Care Opinion at 15:06

Dear Missyscott

Thank you for your kind feedback. I will make sure Naomi sees this lovely feedback. I do hope you are both doing well following your accident. Take care and best wishes to you both.

Regards

Jamie Doyle - Emergency Department.

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