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Concerns not being heard

Posted By Qasim

"Concerns not being heard"

About: Bradford District Care NHS Foundation Trust / Community mental health team - south and west

(as the patient),

I was referred to the community mental health team from MyWellbeing college in December 2022.

After awaiting 4 seeks for an appointment to be made I was contacted by the CMHT team bradford for a telephone assessment in January 2023. After a 20 minute conversation with them as a telephone assessment I was discharged based on the fact I can communicate well on the phone therefore I do not require mental health help.

I reached out to many charities such as MIND and Samaritans as well as the Safe Spaces people from first response.

There is only so much a person can talk themselves out of mental health issues until clinician support and intervention is needed.

Massive wait times to access services, GPs who I find dismissive,  so I can understand why someone gets fed up after being literally being kicked from pillar to post.

As a result I can only comment on myself but my mental health is far worse off now, with a feeling of rejection and that my voice and concerns not being heard.

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Responses

Response from Wali Nazar, Patient Experience and Involvement Manager, Bradford District Care NHS Foundation Trust 2 years ago
Wali Nazar
Patient Experience and Involvement Manager,
Bradford District Care NHS Foundation Trust

Submitted on 22/03/2023 at 09:07
Published on Care Opinion at 11:58

Hi Qasim, my name is Wali Nazar (Naz) I work with the Patient Experience and Involvement Team at BDCFT. Thank you for sharing your feedback. I am really sorry to hear you are not happy with the service you received after your referral and triage from one of our Community Mental Health Team's in Bradford.

I am very happy to support you in sharing your feedback with the appropriate manager of the service as an initial response to your care opinion story,

Please email me on involve@bdct.nhs.uk and address it for the attention of Naz.

You can also contact a member of our Patient advice and Complaints team 01274 251440 or via email to advice.complaints@bdct.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Qasim (the patient)

Hi Naz,

Thank you for your replying on here

I had an CMHT assessment referral during the first week of April 2023 and had no further update from the service since then.

I was not expecting a quick turn around time but would have thought after 3 weeks I would have heard something back

If you can assist with this please

Many thanks

Qasim

Update posted by Qasim (the patient)

Hi,

Just to provide a further update, I received a letter today in the post dated 03rd May 2023 from the CMHT team, that I have been discharged once again from the Community Mental Health Team.

A letter over to the GP for medicines to be reviewed but that's its. 2 out of 2 discharges from CMHT team. I didn't have high hopes from the services and they didn't fail to meet my expectations.

The story continues with my struggle to get the help I need. Not happy at all.

Kind regards

Qasim

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