"No service whatsoever"

About: Larksfield Surgery Medical Partnership Larksfield Surgery Medical Partnership Hitchin SG5 4HB

Posted via nhs.uk 2 years ago

2 hours on phone waiting, then told no appointments and don't hang on after 8.30 as all appointments will be gone, call back next week. A total waste of a morning for nothing, a little bit of though and effort into the systems used could improve the service massively, however as usual it will be blamed on underfunding, even though other practices seem to be able to manage with the same funding. Place needs managing properly.

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Larksfield Surgery Medical Partnership

Submitted on 23/03/2023 at 15:45

Published on nhs.uk at 16:51

We were sorry to read your review regarding the long wait on the telephone . We are currently training additional reception staff and prioritising the telephone service. Hopefully you will see an improvement in the next few weeks as our staffing has increased. The shortage of staff was not due to funding it has been due to recruitment and retention of staff . We do believe as a practice we are tackling both of these issues .

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