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Disappointed

Story from nhs.uk

"Disappointed "

About: Higham Hill Medical Centre

This centre is a disaster. They cancel twice my appointments and the third time they didn't communicate that I should to do a covid test, they say if you still have a cough do the test. My cough passed and they didn't want to pass me to the doctor. In the first appointment I told my symptoms, they said ok come today, after 5 minutes call me back and told me go to the emergency. The second time cancel the appointment without any explanation. And other thing, why you request that the pacient wear mask if you don't wear mask. Really disappointed. I will change the GP for me and my family because here is impossible.

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Responses

Response from Higham Hill Medical Centre 2 years ago
Higham Hill Medical Centre

Submitted on 20/03/2023 at 08:43
Published on nhs.uk at 21:02

We are very sorry for your experience!

Your appointment on 20th February 2023 was cancelled due to a COVID positive patient walking in knowing that she was positive and hence infecting the doctor who was then very ill with COVID for over 2 weeks.

Your appointment on 2nd March 2023 was cancelled by your-self.

Your appointment in Friday 17th March 2023 was booked for face-to-face and you were requested to do a COVID test before attending due to the symptoms you gave at the time of the booking for the appointment.

However when you attended for your appointment you had not done the test and the reception asked you to go home and she will ask the GP to call you for a telephone consultation. Which he did three times over the period of the morning and you did not pick up the call.

Our policy is that healthcare staff on the premises seeing patient for face-to-face should wear a MASK (GP double mask). We request for all patient to also wear a MASK and if they do not have one we provide, at the reception.

The reception staff behind the reception desk do not wear a mask as they are working in protected environment and is testing themselves frequently to ensure they and their colleagues are safe. However, they are also required to wear MASK when they are walking through the building.

We wish you all the best.

Practice Manager

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