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No response to phone calls or emails

Posted By fedupwithitall

"No response to phone calls or emails"

About: Riverside Resource Centre

(as a service user),

I have been trying to contact Riverside Resource Centre to make a complaint, I have had emails seemingly ignored and no return phone calls. This has been going on for 2 months now.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 14 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/03/2023 at 12:53
Published on Care Opinion at 12:53

picture of Nicole McInally

Dear fedupwithitall

I am sorry to hear that you have been unable to contact Riverside Resource Centre to make a complaint. If you wish to make a complaint can you please email: NWHSCP.Complaints@ggc.scot.nhs.uk and they will advise you of the process?

If you need support with making a complaint you can contact the Patient Advice Support Service (PASS) which is an independent service which proves free advice and support to all NHS patients.. You can get in touch with PASS through their website:

https://www.cas.org.uk/pass/contact or by calling 0800 917 2127.

Thank you

Nicole

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