"No observations done in pedia AE"

About: The Royal London Hospital The Royal London Hospital London E1 1BB

Posted via nhs.uk 2 years ago

I was seen in pediatric a and e then sent to urgent serhices. Been waiting in urgent treatmnet service for 5 hours only to find out jo onvservatipns werr done to a 2 month old baby as a patient!

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The Royal London Hospital

Submitted on 16/03/2023 at 13:49

Published on nhs.uk on 17/03/2023 at 09:55

Dear Relative
Thank you for your feedback about you and your baby's attendance to the Emergency Department at Royal London Hospital. We are sorry to learn of your experience which falls below the standard that we would expect for our patients. We fully appreciate how upsetting and frustrating this must have been. The team in the Patient Family Contact Centre will be able to assist you further with the concerns you have raised. Please provide them with your baby's details (i.e. full name, hospital or NHS number), your name and contact telephone number and a summary of the issue including date you visited via email to bartshealth.familycontact@nhs.net. Alternatively, you can call them on telephone 0203 594 2040.
Kind regards
Central Complaints Team
Barts Health NHS Trust

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