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Excellent treatment

Story from nhs.uk

"Excellent treatment "

About: Ealing Hospital

My Mother was taken into A&E on the 14/3/23. The treatment, care and compassion she was shown was second to none. Nothing was a problem, no matter how big or small.

The department was extremely busy, the admission unfortunately coincided with the Junior Doctors strike. Despite this, everything, from tests to moving cubicles, to seeing specialist doctors was all done in a very efficient and timely manner.

I would like to send my heartfelt thanks to all concerned

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 2 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 17/03/2023 at 14:54
Published on Care Opinion at 14:54

Dear Sir/Madame,

Thank for taking the time to leave such lovely feedback. We appreciate how understanding patients can be when situations out of our control such as strikes occur.

I have passed on your feedback to the ward who I am sure will also be thankful for your review.

Kind Regards,

Emma Calnan -Patient Experience Officer

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