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"Unable to contact GPs via online consultation."

About: Hillfoot Surgery

Patients should not be forced to sighn up to things they do not want. But that is how it feels thanks to significant problems with the practices new patchs.

Tried to do an online consultation on Monday just gone. Clicked hillfoots patchs logo on practice website. No facility enabling myself to contact GP or do online consultation without creating a patchs account. Hillfoots patchs facility is clearly missing the button which is meant to say contact GP without creating an account. This is really frustrating for people, please will hillfoot surgery fix this. If the practice attempted to check this by attempting to use Patchs as a patient they would see the facility is missing any button allowing patients to do online consultations without creating a patchs account. Its like being bullied into creating an account.

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Responses

Response from Hillfoot Surgery nearly 2 years ago
Hillfoot Surgery
Submitted on 11/05/2023 at 12:13
Published on nhs.uk on 13/05/2023 at 09:47


Hello

many thanks for pointing this out, as we were unaware that the button was missing. We reported it to Patchs and it has now been rectified

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