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"certificates"

About: City Way Surgery

For the last 2 months I have been attempting to renew my certificate with this surgery, last month it was 2 weeks late, which has an impact on Statutory Sick Pay. This month I have requested another, and so far this one is a week and 2 days late. The surgery kindly informed me that the person who normally issues them left last Tuesday! In the meantime, I am left with the same dilemma as last month! Trying to phone this surgery is an absolute nightmare! Queues are often up to 2 hours, and even when I go to the surgery in person, I am not confident my requests are going to be taken care of. I am also awaiting conformation of a letter sent from the surgery on my behalf, I am still awaiting conformation of that. Why does it take what seems an eternity for this surgery to comply with a patients requests?? Since the merger things have rapidly gone downhill at an alarming rate! If they cannot provide the most basic of requests then why take on more patients. Gone, it seems, are the days when you could be reassured that your requests are taken seriously. As someone who has both anxiety and post traumatic stress disorder, this is not helping the condition at all, and is making the stress levels escalate! I am not at all confident that any contact I have with this surgery will be acted upon.

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Responses

Response from City Way Surgery 2 years ago
City Way Surgery
Submitted on 13/03/2023 at 20:43
Published on nhs.uk on 14/03/2023 at 08:24


Dear Mr Moon,

Thank you for taking the time to post a review about your recent experience at our surgery.

I am really sorry that your experience with the practice has been a difficult one. We are continually keen to be aware of the problems our patients may come across, in order that we may improve the services we provide to ensure high quality and standards at all times. I would like to sincerely apologise for the inconvenience and upset this incident may have caused.

We will contact you directly to try and resolve this as quickly as we can.

Kindest regards,

Emma Couch

Practice Manager

City Way Medical Practice

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