"No hope of improvement to this service"

The service delivered by this practice is worsening. The hardest part is actually getting an appointment. I've been registered with them for a few years now, and can definitely see its gotten worse. They are rated "Good", which Id disagree with. After waiting nearly 4 weeks for a telephone appointment with a nurse, I got a text message saying my appointment was cancelled due to strikes and rescheduled for 3 weeks from now. This was delivered on the day of the appointment, which Id kept free to be able to answer the phone. Why not inform me sooner? Made sure I was by the phone after being threatened by the practice by text, quote "The GP will call you on 13.3.23 in the morning. They will try twice. Failure to answer will be dealt with as 'Did not attend'". So Ill have had to wait 6 weeks for this phone appointment. Its like these obstacles have been put in place to discourage patients from bothering. When phoning the practice you get a long drawn out answerphone message discouraging you from proceeding with the call and trying to force you to use the website. Get through this and you've then to wait in a queue. The website has no facility to complain about the service. How would I cope it I were elderly with no internet access? I feel sorry for the staff on the reception desk, they must get non-stop complaints and threats from angry and frustrated patients desperate for some kind of 1st world service. There's a lot of talk about mental health these days, this has affected mine and must be affecting many others. I don't have any hope that things will improve either.