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"Every woman should have a single room"

About: Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50) Queen Elizabeth University Hospital Glasgow / Neonatal Unit Raigmore Hospital / Maternity care

(as the patient),

I found out at my 20 weeks scan in Raigmore, Inverness, that there may be something wrong with the development of my baby’s heart and was sent down to the QEUH, Glasgow, and seen very quickly within 2 days! A further scan there confirmed that my baby had a heart defect and would most likely require surgery immediately after being born, if he were to survive at all. The staff within the Feotal Medicine department couldn’t have been any better in such a horrible situation. The drive back to Inverness with my husband was just 3 and a half hours of us both inconsolably crying. I had to have the rest of my scans in Glasgow which meant a lot of travelling. 

It was arranged for me to come to Glasgow to be induced at 39+1. I can’t remember if it was due to refurbishment but the ward had been moved temporarily to an area where they fashioned a makeshift ward, which wasn’t entirely fit for purpose but the staff managed brilliantly with the challenges this caused. I was admitted and induced on a Thursday and my wee boy decided he wasn’t going to come along until Sunday, despite 4 pessaries, 2 sweeps and constantly pacing the grounds of the hospital. 

When I went to the labour suite to have my waters broken and eventually give birth, the midwives and the student midwife were brilliant. They made me feel so at ease and I can’t imagine having a better labour, even despite me accidentally pulling out my catheter with the ballon intact! I have a huge needle phobia and they were so good with me when I needed to have a cannula inserted and when I was also given pain relief. I can only hope to have the same experience if I have any more children. 

My wee boy was taken away to be checked over by the neonatal team. I had to go to theatre and then had a bit of a rough time almost requiring HDU admission but was stabilised and my condition improved enough to eventually be transferred to the ward. 

This is where my experience went downhill. I was told before going that I would be in a side room as my wee boy was up on the Neonatal Intensive Care Unit, and I would be without him. They felt it insensitive to put me in a bay with other women who had their babies with them when I couldn’t even see mine, let alone hold him. This did not happen. I spent 3 days in a bay with other women who had their babies. I spent those 3 days crying, almost as if I was mourning the loss of my baby. I had to watch them hold their babies, feed their babies, have skin-to-skin and whilst I was happy for them, it was like a knife to the heart for me that I was missing out on all of this, lying in a bed, sore and bleeding, with empty arms. If I managed to sleep, I was quickly woken up by the noise of these women's visiting family members, or during the night the babies would be screaming. The lack of sleep only fueled my distressing experience. 

To add to all this, I was in tremendous pain. It wasn’t unusual for me to have to wait over 2 hours for pain relief and having to remind staff that I had asked hours ago and still hadn’t received it. The midwives themselves were nice but some of the auxilliaries were so rude, horribly blunt and everything seemed like a huge inconvenience to them. I heard them snap at the other women when they buzzed their call bell. This made me extremely reluctant to ask for help. 

I think in maternity services, every woman should have a single room because of the sensitive nature of things. For example, the bathroom in my bay was broken and so in extreme pain, every time I need to use the bathroom, or change my blood soaked pads, I had to hobble at a snails pace across the bay, out into the open corridor and down to that corridor to another bay to use their toilet. On one occasion my pad had leaked through and so I had a big patch of blood soaked through on my pyjamas and had to walk in front of everyone for them all to see down the corridor in front of visitors, staff etc. I was mortified. 

I never want to ever be admitted to this ward again. 

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC 14 months ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 13/03/2023 at 10:18
Published on Care Opinion at 10:18


picture of Gaynor Bird

Dear First time mum far from home,

Thank you so much for taking the time to tell us about your experience here at the QEUH throughout your journey and the birth of your son.

Our team in the Fetal Medicine unit are exceptional and I am glad that their care had such a positive impact on a very difficult situation for you and your family. I will ensure that your praise is passed on to the team.

When you attended for induction of labour, our antenatal ward was indeed undergoing refurbishment which explains the temporary ward and I am very grateful that the staff managed brilliantly with the challenges this brought.

Despite the stressful situation, it is heart-warming to hear how amazing the midwives and student midwives were and how they made you feel at ease and well cared for during your rough time in labour ward. I will share your story with all of our team at QEUH.

I am so sorry that your experience within the postnatal ward was so distressing for you and it makes me very sad that we were unable to provide you with the care, privacy and support which you needed following the birth of your baby boy. Although we have very limited single rooms, I appreciate that this would have have a real benefit for both you and your family, enabling you to have the privacy and dignity which you required at that time. As a specialist cardiac referral centre for Scotland for babies, it is important that we can facilitate families to stay together when in such stressful situations as yours and this should have been a priority. I am deeply sorry that we were unable to do so.

Please be assured that I will ensure that your story is heard by all of our teams on the postnatal wards as it is important that each and every member of staff knows how you felt and the impact which this had on you at the time. I will ensure that we are able to prioritise women whose babies unfortunately require additional care in our Neonatal Intensive Care and ensure that they offered a single room during their stay.

In addition, no woman should have to wait for pain relief and this is unacceptable. I will also discuss this with our postnatal teams. Also, I am truly sorry that our staff were rude to you and made you feel like an inconvenience. We are here to support women and their babies in all aspects of care and you should never be made to feel reluctant to ask for help.

I do think that everyone you speak to would agree that modern Maternity services in 2023 should enable all women to have the privacy, dignity and space they require, ideally in single room accommodation. Our current buildings do not lend themselves to this at the moment but this will be a major factor when designing Maternity services for the future.

If you would like to discuss your experience further with me and perhaps discuss anything which you feel may improve the care for other women and their babies, then please contact me on the email below as it would be great to hear your story.

Once again, my sincere apologies and thank you for taking the time to tell us your story.

Best Wishes

Gaynor

gaynor.bird@ggc.scot.nhs.uk

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Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 14 months ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde
Submitted on 13/03/2023 at 16:35
Published on Care Opinion at 16:35


Dear First time mum far from home

Thank you for taking the time to leave you feedback about your care experience from the Fetal Medicine Unit. This must have been an extremely stressful time for you and and your husband. It was heart warming to read that the you received the best care in a difficult situation.

I will share your feedback with the team from Fetal Medicine who will be delighted to hear the positive impact they made for you and your husband

Best wishes

Elaine

Elaine Drennan

Lead Midwife

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