"Poor office staff"

The e-consult system is an excuse to be rude and unhelpful. Receptionists are obstructive, unhelpful and make it impossible to get anything sorted or to get medical care. You get no information about your enquiries then when you ask for an update you are told to fill in another e-consult form. They are using this system to make it impossible to get help. I have filled in 5 e-cosult forms in the quest to get a prescription that was requested from my consultant neurologist and I have been blocked at every turn. There needs to be a serious investigation into how this surgery is operating and the treatment of the patients by the office staff. If by luck you get to see a doctor they are good so it is such a shame that the office staff are so abominably rude.