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"1 1/2 hour wait for a booked appointment "

About: The Robins Surgery, Harold Hill Health C

Review: I had an oppointment today 7/3/2023 at 14.00. arrived on time went to the robin's surgery reception desk at 13.55 told the receptionist my name date of birth and was told to take a seat

then went to the toilet and sat down and waited and waited. At 1430 went up to reception desk and asked whether the doctor was running late and was told he had a patient in with him and it was a double appointment. I said ok and sat down and waited and waited .At 14.50 went up to the reception desk. They apologised and tried to call the doctor who didn't respond then the receptionist said pop round and knock on doctors door. Doctor didn't respond and Iwas told told was still on his list so he should respond. I wasn't very pleased so the receptionist said ring my line manager which she did, the line manager came down and told the receptionist the doctor had called me over the system 3 times which did not hear and if that's the case I would like to hear it because I never heard a thing. Doctor can be rude to the point of being obnoxious but put up with it. Thinking he's under pressure and stress but enough is enough. will see doctor in future even though I've got to wait another month until 3rd April.

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Response from The Robins Surgery, Harold Hill Health C 2 years ago
The Robins Surgery, Harold Hill Health C
Submitted on 24/03/2023 at 14:13
Published on nhs.uk at 17:34


Dear Mark Smyth

We are sorry that you experienced dissatisfaction with our services. I already looked into your complaint on that day, it was investigated and I can confirm that you were called by the GP three times at 2 pm for your consultation but he did not get any response from you. I am sorry that you missed your appointment. If you need to discuss further regarding this issue, please contact me on 01708796960. Thank you. Dilruba Bari

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