Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent treatment and understanding

Posted By wezentd93

"Excellent treatment and understanding"

About: University Hospital Ayr / Ear, Nose & Throat

(as the patient),

Immersive Reader

I had to visit ENT on two separate occasions to deal with a long term ear problem. All too often you hear criticism, definitely not in my case. I want to say on both these appointments from the girls in reception dealing with a patient whose hearing was very bad, they were very understanding and took their time with me. I cannot praise highly enough the two specialist nurses that saw me, they were excellent in the treatment I received, reassuring and really made a difference to how I felt. Finally I would like to add hopefully nurses will get the pay rise I believe they thoroughly deserve.

Kind regards and thank you,

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tracy Baillie, Assistant General Manager - Cancer and Diagnostics, Diagnostics, NHS Ayrshire 2 years ago
Tracy Baillie
Assistant General Manager - Cancer and Diagnostics, Diagnostics,
NHS Ayrshire

Submitted on 16/03/2023 at 23:13
Published on Care Opinion at 23:13

Immersive Reader
picture of Tracy Baillie

Dear wezentd93,

Thank you so much for taking the time to leave this lovely feedback. I will be delighted to pass this on to the team, they will be very pleased to hear you have had a positive experience of our ENT service and that they have made a difference. I hope things are settling down with your ear. Take care.

Best wishes.

Tracy

  • 1 person thinks this response is helpful