"Extremely rude Admin"

I am literally shaking at 36 weeks pregnant to have called the Antenatal admin team and be spoken to so harshly and disrespectfully. I feel so disappointed as I have received amazing care in the past with 3 other pregnancies. I was blamed for not turning up to a Midwife appointment incorrectly bookat St Mary’s when I have been referred to Queen Charlotte. Their incompetence is their accountability. Further action must and will be taken to ensure that our her pregnant women like myself are not mistreated especially at such a sensitive time of their lives. We need more compassion and understanding.