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"Day surgery experience today 7/03/23 7:30 am"

About: New Victoria Hospital / Day surgery New Victoria Hospital / Theatres, Recovery and Anaesthetics

(as the patient),

I attended for day case procedure under the care of Mr Brownson, theatre team and day surgery team.

Started with a welcoming greeting from a lovely receptionist (did not catch his name)

I then was escorted to the waiting bay-and put at ease by a nurse called Susan. I was checked in and prepared for theatre by another nurse, who was equally kind & professional ( though she introduced herself, apologies I forget her name)

Moving on to theatre staff , once again professional, explained every stage and so kind. I am retired senior nurse and was very impressed.

Introductions

Introductions

Nurses

Nurses

Explanations

Explanations

Treatment

Treatment

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Responses

Response from Mary Taylor, Lead Nurse, Day Surgery - New Victoria Hospital, NHS Greater Glasgow and Clyde 2 years ago
Mary Taylor
Lead Nurse, Day Surgery - New Victoria Hospital,
NHS Greater Glasgow and Clyde
Submitted on 09/03/2023 at 12:12
Published on Care Opinion at 12:12


Dear flutenq98,

Many thanks for your positive story and lovely illustrations about your experience in our day surgery unit.

I am so happy to hear that you felt at ease, listened to and cared for from the moment you walked through our doors.

I hope that you are now recovering well at home and I will pass on your kind words and positive feedback to our caregiving team here.

Kind Regards,

Mary Taylor

Lead Nurse

NVIC Day Surgery Unit

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