"So far 21 calls and no one answers"

About: Braintree - the Gables Braintree - the Gables Braintree CM7 9AE

Posted via nhs.uk 2 years ago

So far today I have tried to call 21 times during office hours and all that happens is an automated voice states the call is very important and transfers and the call , this goes to an automated message advising of office hours then ends the call - no message on website to say there is a problem. When a person is desperate this only makes matters so much worse

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Braintree - the Gables

Submitted on 04/04/2023 at 11:22

Published on nhs.uk on 06/04/2023 at 00:02

Thank you for your feedback and firstly we would like to sincerely apologise for the difficulties you have been experiencing. I can confirm we are aware of the problem and are trying to get this resolved, which will involve in setting up a new system that will allow calls to wait in a queue. I would like to reassure you that this is trying to be dealt with as a priority and hope to resolve this as soon as we possibly can.

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So far 21 calls and no one answers

"So far 21 calls and no one answers"

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