"Lack of crisis support"

We live over hundred miles from our mum who has severe psychosis. This Trust has failed her repeatedly for years. She lives alone and has no access to her GP because guess what, just like this Trust they too only operate a telephone only service. This Trust fails to ever communicate accessibly.

A closer relative rang having found her in a terrible and dangerous state and was told by the crisis line that we as family should look after her as they wouldn't come out, unless we could get her to hospital - to A&E where she gets detained traumatically for days on end, even before latest NHS demands.

Police attended several times and the same thing was told to them. Complete failing of this Trust that they don't go out to people in such a distressed state who are a clear danger to themselves. Then said she should ring the crisis line herself. Such an appalling lack of basic mental health knowledge that a so called crisis line doesn't even understand that severe psychosis means you don't use a phone. But guess what? If she was able to get a GP appt - which she can't as she cant use a phone - then the GP gets priority referrals.

So, if you are well enough to get a GP appt then you get an assessment from the crisis team. If your mental health is too poor then you don't and presumably it is OK that you deteriorate and maybe follow those dangerous command hallucinations to end your life.