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A&E Operational notes Sdec

Story from nhs.uk

"A&E Operational notes Sdec"

About: New Cross Hospital

Re visit

Dear Member

Overall, I thought my recent experience was good. Even thought the wait was 6.5 hours, I can live with that as the NHS is in turmoil and disarray with strikes and doctor shortages etc.

But, here’s the thing. Why was I asked to leave my vulnerable 76 year old wife alone, whilst awaiting treatment in the Sdec 1st floor waiting area, and move to the general ground floor waiting area.

(This is a person who always needs an advocate during any treatment or consultation)

Valuable information is now missing during treatment and consultation, causing unnecessary delays in a satisfactory outcome and further expense to the NHS.

Name of the overly assertive nurse who ordered this action around 8am.03/04/23 withheld

Any comments?

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Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 2 years ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust

Submitted on 15/03/2023 at 10:14
Published on Care Opinion at 10:14

Thank you very much for taking the time to post your comments regarding your recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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