"Pathetic experience"

I had a severe swelling with abscess formation in the middle finger of my left hand in Jan 2023 and it increased with severe pain and swelling on 09 Jan 2023. The infection was increasing. I was suggested to go to ae . I went to ae Medway Maritime Hospital around 4.30-5 pm and waited till 10 pm but no one even triaged or did initial diagnosis of my condition. All this while the pain and swelling was increasing in my finger. I went to counter and enquired several times about triage or at least initial consultation but they were not responsive and asked me to wait. I could see there was no proper triage and efficient process to keep the patients queues moving. Some co-patients seemed to wait since morning 10 am.

And this was ae, Serious pathetic medical facilities especially Medway kent region. I have seen it deteriorating over the period of time,I had consulted ae in East Sussex few times, they were more prompt in catering to the patients and trying to treat them on time. If such is the state of conditions of ae at Medway Maritime hospital or Kent nhs hospitals, not sure how the patients are surviving, seriously we need to think how to improve it and take necessary actions to improve the patient experience, communication, process and treatment to the patients.