"My 25th Donation"

About: Northern Ireland Blood Transfusion Service Northern Ireland Blood Transfusion Service

Posted by tauruscz78 (as a service user), 2 years ago

The staff made me feel very comfortable returning to donate after the period over covid.
The new donation chairs are comfortable for the time you're in them. All the staff are pleasant, attentive and knowledgeable.
Apparently, the appointment system for blood donation came about following the social distancing requirements during the pandemic.
It seems efficient, but I wonder if the extra step is reducing attendances more generally.
The platelet donors opposite me were being looked after admirably as well.
Great to have free parking on site.

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Sharon Hart

Nurse Service Manager,

Northern Ireland Blood Transfusion Service

Submitted on 06/03/2023 at 11:47

Published on Care Opinion at 12:16

Thank you for your comments and a special thank you for returning to donate blood. I will pass you lovely feedback to the team. NIBTS are currently assessing how we can be more efficient in the service and choice we provide donors. The appointment system has been very welcomed, however, we are aware that a proportion of the donor population would like to simply walk-in to donate blood, and we are planning and assessing how we can achieve this. When planning the community blood donation sessions, we do our upmost to be close to free parking, but unfortunately this can't be achieved 100% of the time, but as you have pointed out, free carparking is always available at NIBTS head Quarters in the grounds of the Belfast City Hospital site.
kind regards
Sharon

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Catherine Casey

Northern Ireland Blood Transfusion Service

Submitted on 06/03/2023 at 11:53

Published on Care Opinion at 12:17

Thanks for taking the time to donate blood and leaving us such lovely positive feedback- I will share it with the team.
It's great to hear that you like our new donation chairs.
We are hoping to have an online booking system soon which will make it much easier for donors to make and manage their appointment

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