I am very upset by the medical practices this week and ended up having to hang up on a call as I felt that I was being abused over the phone myself. I have diabetes and on Monday I missed a call from my doctors, so I rang them back and was put through to a pharmacist.
I was informed that I was to stop two of my medications and that they would be unprescribed, I asked why and was told because my readings were running high. I asked if I shouldn’t have a consultation with the doctor before stopping the medication and was told I would be going onto insulin instead.
I again asked about a consultation, and I said I wasn't having a go at them and I called them "love" whereby I was interrupted and in an aggressive voice and told not to call them “love”.
I did not mean anything by this, it's a word that I use a lot but high offence was taken and I felt oppressed by this.
I therefore ended the call as we were not getting anywhere.
My wife rang later to explain and she was told that your husband needs to amend his speech!
As a note of point I received notification yesterday that I do in fact need to be put on insulin.
I also now have an appointment for the diabetes clinic at Ayr hospital, I have explained that I am unable to make my way there (this would involve buses and trains) and asked that the appointment be transferred to Crosshouse which I can attend. I was refused and so I will not be able to make this needed appointment.
I am in my late 60's and was diagnosed with diabetes at 50. I have not taken any medication at all now for several days, if they can not look me in the eye at a face to face appointment and explain everything to me then what is the point?
I believe that healthcare has lost respect for patients and lacks humanity.
"Lost respect and lack of humanity"
About: Crosshouse Hospital / Endocrinology and Diabetes Crosshouse Hospital Endocrinology and Diabetes Kilmarnock KA2 0BE General practices in Ayrshire & Arran General practices in Ayrshire & Arran University Hospital Ayr / Endocrinology and Diabetes University Hospital Ayr Endocrinology and Diabetes Ayr KA6 6DX
Posted by trappertj77 (as ),
Responses
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