"Kingston hospital mri absolute chaos"

I was supposed to have an mri tonight. I called weeks ago to confirm but seemingly they didn't note that, so I got another call yesterday at 5:30pm which I couldn't pick up until after 6pm when they are closed. They say they are open 9-6pm and to confirm your appointment, call between 12 and 5pm. I started calling at 9am today. I called 14 times and left at least three voicemails leaving my name and my number asking someone to call back. No one did. The phones just ring and ring. So I go to the hospital over an hour before my supposed appointment to find out it's been cancelled. The receptionist took no accountability and blamed the phones on another team and claimed she was admin. I tried to ask repeatedly why ask us to call to confirm if no one answers, or, who actually listens to the voicemails? She kept blaming everyone else and when the same thing happened to another lady, she couldn't even offer her an email address to complain to.

Prior to this experience, I've had multiple mri's at Inhealth in Kingston and have never experienced anything like it. The radiographer refused to fit me in and in previous times, actually went out of their way to fit me in earlier. I can only assume they've had budget cuts which translates to horrendous customer service. I also don't appreciate being shouted at by your receptionist when I am asking perfectly reasonable questions. She was incredibly evasive and her only 'saving grace' was that there were spare appointments for tomorrow. I suspect they could have fit me in today but chose not to. Classy service. You're in the business of healthcare and you treat people like rubbish, time for the nhs to cut you!