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"Unacceptable service"

About: Crosshouse Hospital / General Psychiatry

(as a relative),

My wife was supposed to have telephone consultation with a psychiatrist, this has so far been changed 5 times. We saw that an appointment in the afternoon had been made for us and we have been notified by email the same day. We were outside and did not have access to emails, and did not see the email in time to attend the appointment and therefore we missed the call.

This is unacceptable. My wife needs a face-to-face appointment not missed or changed telephone consultations!

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