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Certainly no dinosaur

Posted By Haldaral73

"Certainly no dinosaur"

About: University Hospital Monklands / Emergency Department

(as a parent/guardian),

Daughter had fallen and had a painful and very bruised elbow which she could not extend. 

Advised by 111 to attend minor injuries within ED at UHM. 

Within 1.5 hrs maximum, she was seen, examined, crated and discharged with advice. Staff were courteous and friendly and made her feel at ease as she was mortified at having to attend when our hospital services are under such immense pressure. 

There was a paramedic advanced practitioner within the dept and it all felt very like business as usual. Well done Monklands. It might be the oldest in the nhsl acute hospital fleet but it is certainly no dinosaur. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 15 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 08/03/2023 at 17:37
Published on Care Opinion at 17:37

picture of Jennifer Montgomery

Dear Haldaral73,

Thank you for taking the time to feedback to us about recent experience at A&E at University Hospital Monklands. I am sorry to hear of your of your daughters injury. This must have been a worrying time for you. Please don't ever feel mortified to attend our services, we are always here if you need us - no matter how busy we are!

I am delighted you experienced and witnessed the extraordinary care our friendly teams aim to deliver every day. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope your daughter is recovering well from her elbow injury.

Kind regards

Jenni

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